Seamless, Immersive Experiences
Tailored Just For You

Your Journey is uniquely yours and that is what we care about.

Long Lin-Maurer is a Viennese Boutique Tour Operator specializing in personalized trips for Culture-Loving Travellers! As your trusted, One-Stop-Shop for custom designed experiences, we provide local insights, worry-free, concierge-level journeys.

At Experience Travel TA e.U., our mission is to craft immersive and curated tours across Vienna, Austria, Central Europe and beyond. Whether you dream of exploring Vienna, the Benelux, and the Dolomites, or embarking on longhaul destinations like South Africa, Mauritius, or Shanghai, you’ll travel with your own personal local destination consultant to ensure a trip that is meaningful, unique, and truly seamless.

Experience Vienna, Austria, and beyond

Long Luna Lin-Maurer, a Vienna-rooted licensed tour guide, water sommelier, and boutique state-certified tour operator under EU Package Travel Law. She and her expert team offer a personalised storytelling concierge service for travellers seeking custom tours and immersive cultural as well as wellness-retreat related experiences across Austria, Europe, and selected global destinations.

We apply principles of lean management and agility in execution to optimise your resources and provide the best possible experience. This approach allows us to focus your time and investment on what truly matters: authentic cultural experiences, intellectual depth, and local insight.

Business Registrations & Certificates

A Culture-Focused, Human-Centric Travel Expert

Rooted in family values, Long finds her greatest strength and inspiration in her family. It’s this deep connection that fuels her empathy, dedication, and personal touch; every journey she creates is designed as thoughtfully as she would for her own loved ones.

With over 35 years of cross-cultural expertise, coming from the luxury consumer goods industry Long personally designs and delivers together with her expert team tailor-made cultural trips throughout Austria, Europe, and selected global destinations. Every itinerary is crafted with attention to detail and full ownership – she guarantees all arrangements, service quality, and immersive storytelling. For Long, “human-centric execution” means travellers receive not just concierge-level care, but genuine warmth and understanding.

Long is passionate about supporting overseas travel professionals and agents: She partners on the ground to realize exceptional experiences, to elevate and safeguard their guests’ journeys. Excellence in execution defines Long’s way— she stands by agents and their travellers in Austria and Europe, providing meticulous local coordination, insight, and reassurance for a truly worry-free travel experience.

Culture-loving travellers worldwide trust Long’s process. With her, each trip goes beyond the guidebook – personal, imaginative, and always delivered with heart.

Whether you are a curious explorer, corporate client, history buff, foodie, water and wine connoisseur, accessible traveller or family on the go.

Request your offer now:

office@experiencetravel.at

Experience Travel TA e.U, FN622126t

CV of our founder Mag. Long Luna Lin-Maurer

Born in Shanghai and raised in Vienna, Long Lin-Maurer brings a unique multi-cultural perspective to every tour/journey. As a cultural mediator and storyteller, she designs custom, immersive tours tailored to your pace, interests, and travel style.

Multilingual in Chinese, German, and English at native and business-fluent levels, she bridges worlds through immersive, meaningful journeys.

With a Master’s degree in Business Administration and a career spanning globally recognized brands such as Lancôme, Heineken, and Nestlé she has honed her skills in detail-oriented execution, high-level client service, and premium product experiences. Transitioning from the corporate world to travel entrepreneurship, Now she applies that same meticulous care to crafting intellectually stimulating, seamless and uniquely curated tours.

Download full CV

Why Experience Travel?
Tour Designer & Tour Operator in one

1. State Certified European Travel Agent, Travel Consultant, Tour Operator & Guide

• Member of Austrian Chamber of Commerce.
• Multiple registered travel agency according to European Package Travel Law standard.
• Licensed = knowledgeable local guide with multicultural background who can provide deep & unique insights.
• Offer a mix of guided tours and self-guided options (outside Austria if needed) with balanced itineraries.

2. Personalised, Customised & Flexibility

• With our industry-leading 3:1 or 6:1 client-to-guide ratio.
• Traveller’s Choice: choose your preferred excursions based on interests.
• Offering varied tour options (cultural strolls – water hikes – non medical therapeutic tours – mindful eating trips).
• Ensure flexibility and adaptation to weather changes, guest preferences and unforeseen events.
• Provide additional services: theater, concert tickets, master class organisations, skip-the-line museum/ palace tickets and local recommendations.

3. Local Strategic Destination Knowledge

• Choosing a well-connected hub with diverse day-trip options for you.
• Ensure accessibility to major cultural, natural, and historical sites incl. hidden gems.
• Understand and consider seasonal travel conditions, local transport, and peak visitor times.

4. Efficient Logistics & Transportation – 5* Service

• Licensed non-smoking Motor Coach D95 (public transportation) driver
• Licensed non-smoking executive cab (taxi) driver
• Provide seamless transport solutions (e.g., private transfers, rental cars, rail connections).
• Offer flexible and punctual day-trip schedules with return journeys to the hub.
• Use a fleet of comfortable vehicles, work with handpicked transport partners.
• Accessible travel

5. Competitive Pricing & Transparency – Worry Free

• Avoid intermediation and hidden costs and provide all-inclusive pricing out of one hand*
• Offering value-added services and exclusive experiences.
• Provide different package options according to your budget and group sizes – from premium mid-range to high-end.

6. High-Quality Selection of Accommodation

• Knowledge of centrally located accommodations and boutique stays.
• Ensure accommodations offer comfort for multi-night stays (spacious rooms, good amenities, disability accessible, wheelchair friendly, premium to luxurious design). • Provide flexible booking options and meal plans suited for day-trip travelers.

7. Experience of a life time – your way

* Unlike other operators, taxi drivers, and local guides who advertise a low price but only cover the basics, we take care of all the details — delicious meals, seamless and safe logistics, and those thoughtful extras that make a difference. No surprises, no guesswork — just a worry-free adventure. All our partners have completed/ refreshed their First Aid training. All our vehicles for our longer trips are state-of-the-art, all our drivers are non-smokers ensuring you and your group’s safety at all times.

Your unique advantage contracting with Long Luna Lin-Maurer

1. a multi-disciplinary Travelpreneur with multiple registered licenses delivering 360 degree full-service:

• travel related consultation services,
• personalised, lovingly curated city walking experiences,
• purpose driven single day tours navigating through the scenic landscape of Austria and surrounding regions,
• emphasising in inclusive and accessible travel.

2. one-stop-shop:

one travelpreneur for consulting, planning, booking and personal execution, emphasizes convenience, efficiency, and comprehensive service, budget friendly. Your planner is your operating partner – your result matches 100% of your requirement. 0€ consultation fee and worry-free travel package free of charge with booking of one single city walk. Maximum flexibility: adaptation of your itinerary as you go (eg: adaptation to current weather conditions), so you don’t have to worry about nasty cancellation policies.

3. Multi-lingual and multi-cultural:

an expert with enhanced communication skills leading to clearer and more effective interactions. Enhanced ability to relate to people from varied background and adapt accordingly and quickly.

4. multi-disciplinary:

Long holds a master degree in business administration. She is specialised in consumer science. Her passion is studying consumer insights and develop product marketing accordingly. She is a water sommelier, wine specialist and preventive nutritional expert – combining insights from different disciplines enables Long to be creative and finding individual solutions spontaneously.